News from Good Doctors

The Ministry of Health of The Republic of Indonesia in collaboration with Ministry of Tourism and Creative Economy, collaborates with Grab and Good Doctor as its first private sector partners to support the national vaccination programme with drive-thru and walk-in innovation

October 26, 2021 | Dewi Nurfitriyana
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  • Grab and Good Doctor will support Phase 2 vaccinations in several cities by setting up and running vaccination centre with the first  Drive-Thru and walk-in innovation in Indonesia and Southeast Asia 
  • Grab and Good Doctor’s first vaccination centre in Bali plan to vaccinate more than 5,000 people, including frontline public workers in tourism and transportation sector 
  • Grab driver and delivery-partners will also start receiving COVID-19 vaccine shots in consideration of their high social interactions in their daily routines 

Nusa Dua – Bali, 28 February 2021 – The Ministry of Health of the Republic of Indonesia partners with Grab, the leading super-app in Southeast Asia, and Good Doctor as its first private sector partners to implement the vaccination programme with a technology-first approach. Grab and Good Doctor will run vaccination centres with the first Drive-Thru and Walk-In option in Indonesia and Southeast Asia. The Ministry of Health has put out a call to industry players to support Indonesia’s Phase 2 vaccinations programme, which targets workers in the public sector, including those working in the hospitality, tourism, and transportation sectors. Under the Ministry of Health’s supervision, Grab and Good Doctor will help roll out vaccination programmes first in Bali, followed by several other cities in Indonesia. 

The first vaccination centre in Bali will operate from 27 February to 5 March 2021 for the first wave, and 13 – 19 March 2021 for the second wave of vaccination, given Bali has been one of the areas most affected by the pandemic and has seen severe impact on its tourism industry. Grab and Good Doctor are providing the site, center management, as well as non-health workers manpower, and will also manage communications to the targeted vaccine recipients and the initial online screening. The vaccines will be provided by the Ministry of Health and administered by doctors and nurses from the Ministry. The Bali centre aims to vaccinate more than 5,000 frontline tourism workers, public transportation, and ride-hailing driver-partners in Bali, with the goal to achieve herd immunity soon and accelerate the revival of Bali tourism industry. 

In his remarks at the launch of the first Grab Vaccine Center in Bali, Minister of Health of The Republic of Indonesia, Budi Gunadi Sadikin said the Government welcomed the partnership with the private sector. “Today’s event shows what Indonesia can achieve synergy when the private and government sectors collaborate in achieving an important, life-saving goal.  Setting up vaccination centres is a high priority and large scale programme, which requires support from private sector partners like Grab and Good Doctor who have strong logistics experience and are able to take quick action. We’ve invited other private companies, and Grab and Good Doctor were the first to respond and execute on plans with technology-first approach. We are confident that the deployment of the COVID-19 vaccines in Indonesia can be accelerated through the support and partnership of the private sector. The second phase of vaccinations aims to provide protection to 16.9 million public service officers who work in areas prone to COVID-19 exposure and senior citizens.” 

“We would like to extend our gratitude for the initiative to vaccinate tourism frontliners and people of Bali today. COVID-19 vaccination signals the revival of Indonesia’s tourism industry and the availability of vaccines will accelerate our fight against the virus. Grab Vaccine Center signifies a concrete action between government and private sector on innovation, adaptation, and solid collaboration. We would like to thank Grab and Good Doctor for this synergy. I believe when we come together, we will win in the fight against the COVID-19!” said the Minister of Tourism and Creative Economy of the Republic of Indonesia, Sandiaga Uno who joined the press conference virtually.

“We would like to sincerely thank the Ministry of Health for expediting the implementation of National Vaccination Programme Phase 2, which targets public sector workers, including those working in the hospitality and tourism industry. We hope that the rolling out of this vaccine programme will accelerate the recovery of our tourism sector to full productivity in Bali. When the tourism sector is revived, the economy will get back on track and people’s livelihoods can be restored. Indonesians shouldn’t worry about getting COVID-19 vaccine as it works well to curb the spread of the virus. Let’s work hand in hand to support the National Vaccine Programme to accelerate the economic recovery,” said Governor of Bali, Wayan Koster.

Grab and Good Doctor is setting up the vaccination centre in Nusa Dua Bali Convention Center (NDBCC) in collaboration with the local government health department, and under the supervision of the Ministry of Health of The Republic of Indonesia. Utilizing the GrabHealth powered by Good Doctor digital infrastructure, pre-registration and data handling for the vaccinations will be done efficiently and quickly in close collaboration with the government. Selected frontline tourism workers and public transportation workers will be invited to receive the vaccine through text messages and they will have to show the invite as a pass to be able to enter the vaccination centre. While ride-hailing driver-partners will be notified  through text messages and Grab driver in-app push notifications and will also need to provide the invitation to get vaccinated. The first-wave of vaccination recipients were chosen based on the recommendation shared by Bali Provincial Tourism Office and Provincial Transportation Office.

“We have been working closely with the Indonesian government on multiple fronts in mitigation efforts since the virus outbreak and now, extending the spirit of Gotong Royong we are glad to be able to contribute our technology and resources to help accelerate vaccine deployment across the country. Helping our country recover from this pandemic requires all sectors of the community to come together, and we’re thankful to be given the opportunity to play our part,” said President of Grab Indonesia, Ridzki Kramadibrata.

“Grab is thankful that Indonesian government has considered our request and allowed our driver and delivery-partners to be included in Phase 2 of the country’s vaccination programme. Our partners play an important role serving the everyday needs of the community, and are among the most susceptible to COVID-19 as they have very high social interactions and mobility rates. Thus, it is crucial for them to be protected from the virus so they can continue providing essential services. We are receiving extraordinary enthusiasm from our driver and delivery partners to receive their vaccinations which shows their optimism about the safety and benefits of vaccines in providing protection against COVID-19,” said Country Managing Director Grab Indonesia, Neneng Goenadi. 

“We believe that through powerful public-private partnership, we will be able to expedite the vaccinations programme to combat COVID-19. We are grateful to the Ministry of Health for trusting us with the  implementation of vaccination programme Phase 2. At Good Doctor, we are committed to work closely with the government and its stakeholders to help end the COVID-19 global pandemic. Every vulnerable person inoculated against the coronavirus is a small victory heading towards the day when HERD immunity will get us to be free from COVID-19,” said Managing Director Good Doctor Technology Indonesia, Danu Wicaksana.

The vaccination centre features pre-registered lanes and Drive-Thru options to provide easy accessibility. A total of 31 doctors and nurses are stationed in the pre-registered Walk-In area and a total of 16 doctors and nurses in the Drive-Thru area. The Grab Vaccine Center in Bali  is estimated to be able to dispense 1,000 shots a day, for a total of 5,000 vaccinations in a week.  The goal for the first vaccination centre is to vaccinate 2,500 drivers in the transportation sector, including conventional drivers as well as Grab drivers and delivery-partners and 2,500 public sector workers in tourism in the Island of the Gods. Only pre-registered invitees will be vaccinated according to  prioritization guidelines provided by the Ministry of Health. There will be no provision for on-the-spot registrations. Those who registered interest but are not included in the first round of vaccinations will be contacted for further arrangements.

To ease the mobility of the vaccine recipients to and from the vaccination centre in Bali, Grab is providing a special promo code for its GrabCar and GrabBike service. Grab is also collaborating with the government to leverage its platform as a communication channel to share educational content to its millions of users to fight misinformation about COVID-19 vaccinations and to educate the public on the importance of vaccination to achieve herd immunity to curb the spread of the virus. 

The public education campaign will run through an in-app feature powered by professional doctors from Good Doctor, which will also allow Indonesians to register for the vaccination process.

Based on the results from the first vaccination centres, the companies and the Ministry of Health will consider extending the partnership to other cities.


About Grab

Grab is the leading super app platform in Southeast Asia, providing everyday services that matter to consumers. Today, the Grab app has been downloaded onto over 214 million mobile devices, giving users access to millions of drivers, merchants, and agents. Grab offers a wide range of on-demand services in the region, including mobility, food, package and grocery delivery services, mobile payments, and financial services across 397 cities in eight countries. 


About Good Doctor

Good Doctor is a technology-based integrated healthcare provider with a vision of ‘One Doctor for Every Family in Indonesia.’ Good Doctor launched the first integrated telemedicine service in collaboration with Grab, namely GrabHealth powered by Good Doctor. With a mission to provide access to quality health services for users in Indonesia, supported by thousands of doctors on standby in 80 cities and 2,000 trusted official pharmacies, Good Doctor is ready to answer public health needs. According to the Nielsen 2020 version of the telemedicine usage survey, Good Doctor is the second most used telemedicine platform. Good Doctor is an official partner of the Ministry of Health of the Republic of Indonesia and the National Disaster Management Agency (BNPB) to accelerate handling the COVID-19 pandemic in Indonesia since March 2020.

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For further information, please contact:

Grab Indonesia Public Relations  Ogilvy PR for Grab Indonesia – National  Image Dynamics for Grab Indonesia – Media outside