News from Good Doctors

The Launch of Good Doctor Application Facilitates Access to Health Services for Indonesian Families

March 12, 2021 | Muhammad
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The Good Doctor application’s launch supports the acceleration of efforts to provide teleconsultation services and public health checks in Indonesia.

Carrying the Vision One Doctor for One Family in Indonesia, Good Doctor collaborates with Raisa and Hamish Daud as an inspiring couple who always prioritizes family health and adopts a healthy lifestyle.

Through the theme of “Good Doctor Good Indonesia”, this launch is also a form of appreciation for medical personnel at the forefront of COVID-19, thereby arousing enthusiasm amid the vulnerability of experiencing physical and mental fatigue.

Jakarta, 1 March 2020 – Good Doctor Technology Indonesia, a technology-based integrated healthcare provider, today launched the Good Doctor application as part of its efforts to provide telemedicine health services for Indonesian families. The telemedicine survey by Nielsen in September 2020 estimates that of the total population of internet users in Indonesia, only 47% of internet users use telemedicine applications, while there are 53% who have not used telemedicine applications. In addition, a publication published by the World Bank on January 25, 2021 states that consultations by telephone and online channels are still relatively rare. Of the households requiring health services, only 7% consulted by telephone or online. As many as 40% of those who did not use the service stated that they did not know the service’s availability or did not know how to use it. Meanwhile, the remaining 17% chose a physical consultation to meet a doctor. The rest cannot access these services due to technological constraints or limited internet access, cost issues, and concern for personal data security and online consultation quality.

The data above shows that there is room for telemedicine applications to continue to grow in Indonesia so that they can take part in efforts to increase public access to quality and affordable health services. As a manifestation of Good Doctor’s vision of “One Doctor for Every Family” in Indonesia, Good Doctor collaborates with Raisa and Hamish as inspirational Indonesian families to invite the public to use trusted health application services. Good Doctor is here as an application that can be a choice and a complete healthcare solution. Available services ranging from online health question and answer (online) anytime within 24 hours, 7 days with professional doctors from 26 specialists, e-commerce (electronic commerce) for various health and wellness products, and various content about health and style live curated by a team of doctors.

Successfully partnering with Grab Indonesia in presenting health service solutions, Good Doctor continues its commitment to advancing application-based health services and building a digital ecosystem in the health sector. “The launch of the Good Doctor application is a proof point of the company’s commitment to providing easy-access technology to the public amid the pandemic, which significantly helps the government in its efforts to fight COVID-19. In addition, as a reflection of our appreciation and support to  healthcare frontliners who have been there since day one, our event today carries the theme “Good Doctor Good Indonesia“, because the Good Doctor application is here for everyone to do good for Indonesia. Hopefully, with this activity, we will be reminded again of the important things around us, such as our families and the fighters in the vanguard,” said the Managing Director of Good Doctor Technology Indonesia, Danu Wicaksana.

He added, “We hope that our application can expand access to health for the Indonesian people more comprehensively. Good Doctor’s service provides a complete 24-hour healthcare solution through the Medical Consultation feature, Medicine and Health Products’s e-commerce service for purchases and delivery partners with more than 2,000 pharmacies, then Appointment Booking, which has collaborated with more than 1,000 hospitals, clinics, and laboratories and Health Articles, content about health, tips, and lifestyle curated by a team of doctors.”

On the same occasion at the application launch event, Good Doctor introduced Raisa and Hamish Daud as Good Doctor Indonesia’s Brand Ambassadors, “We as a couple who are building a family and watching the growth and development of our children are touched by the vision that Good Doctor wants to achieve. We are happy to be part of a joint effort to make the health of Indonesian families even better. We believe national health starts with the closest and smallest groups, namely a healthy family.”

Deputy Minister of Health of the Republic of Indonesia, dr. Dante Harbuwono, Sp.PD-KEMD, Ph.D. said, “The pandemic has reduced the number of visits to hospitals because people are afraid to go to the hospital and to the primary health center. In 2020, community visits to the primary health center (puskesmas) had decreased by 83.6%. Approximately 43% of primary health centers do not hold integrated health centers (Posyandu) services; primary health centers’ immunization coverage reaches about 56.9%. During this pandemic, the presence of Good Doctor is one of the positive things that the public will respond to. Telemedicine services such as those implemented by Good Doctor will continue to evolve and will make healthcare more practical, more modern, and will be more easily digitized. So, people’s access to doctors will also be better.”

“The ongoing COVID-19 pandemic situation continues to encourage the telemedicine platform and digital consulting services to become alternative solutions for Indonesian to receive healthcare. Statistics Indonesia (BPS), the informatics and communication sector, and the health services sectors had the highest growth throughout 2020. BPS also noted that the annual growth in the information and communication sector was improved by 10.58% year-on-year, while health services were higher with 11.6% year-on-year. Telemedicine services and digital consultations are the alternative solutions for Indonesian to seek treatment in the current COVID-19 pandemic situation. Therefore, the Communications and Information Ministry aims to strengthen synergies with the telemedicine platform and other relevant stakeholders. With regard to efforts to strengthen the broader telemedicine ecosystem, Communications and Information Ministry, in collaboration with “Good Doctor” and “GrabHealth,” has launched the online doctor and personal medical check-up features in the PeduliLindung application at the end of 2020. Hopefully, this collaboration can continue to improve and realize Indonesia’s public health and economic recovery,”said General Secretary Ministry of Communication and Information of the Republic of Indonesia, Mira Tayyiba.

As an integrated health online platform, Good Doctor ensures everyone can get health consultations and accurate information directly from trusted doctor partners. Various features that will make it easier for the Good Doctor community to be ready to serve various health-related needs in the segment:

  • Modern Parents: Parents may have difficulty managing their own child’s health and emotions, especially raising a child who needs special health care can be a challenge. Good Doctor is here as a solution to improve health and parenting skills in Indonesian families.
  • Pregnant Moms: For families looking forward to a new member, preparing for a baby during a pandemic can be stressful, especially during the first 1,000 days of a child’s birth. The Good Doctor’s good knowledge of food and proper care will lay the foundation for a good life.
  • Skin and Beauty Enthusiast: The online beauty industry in Indonesia has grown rapidly and massively over the past few years with e-commerce platforms’ growth. Through the Medicine and Health Products feature, Good Doctor seeks to increase consumer confidence in beauty-related products and services through a credible health-tech platform.
  • People with Chronic Disease: Visiting a hospital during a pandemic is a matter of consideration for patients with chronic diseases who require regular check-ups. The Good Doctor feature serves consultations, drug purchases and shares experiences with other patients through Good Doctor patient activation.

Along with the increasing need for public health services, Good Doctor is optimistic that he can bring positive energy to the world of health, especially telemedicine in Indonesia. Going forward, Good Doctor will continue its partnership with Grab Indonesia to provide the best and most trusted quality health services for Indonesian families. Now, the Good Doctor application is available to download for free on the Google PlayStore and iOS App Store. For more information about Good Doctor Technology Indonesia services, please visit

About Good Doctor

Good Doctor is a technology-based integrated healthcare provider with a vision of ‘One Doctor for Every Family in Indonesia.’ Good Doctor launched the first integrated telemedicine service in collaboration with Grab, namely GrabHealth powered by Good Doctor. With a mission to provide access to quality health services for users in Indonesia, supported by thousands of doctors on standby in 80 cities and 2,000 trusted official pharmacies, Good Doctor is ready to answer public health needs. According to the Nielsen 2020 version of the telemedicine usage survey, Good Doctor is the second most used telemedicine platform. Good Doctor is an official partner of the Ministry of Health of the Republic of Indonesia and the National Disaster Management Agency (BNPB) to accelerate handling the COVID-19 pandemic in Indonesia from March 2020.

Good Doctor has also launched the Good Doctor application, which can be downloaded for free on the Google PlayStore and iOS App Store. Visit us at

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Head of Marketing, Good Doctor Shandwick Indonesia for Good Doctor