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Privacy Policy

PT Good Doctor Technology Indonesia (“GDT/we/us”) takes your privacy seriously. Your provision of personal data is voluntary and all of your personal data will be collected, used and disclosed in accordance with this Privacy Policy.

This Privacy Policy will include an explanation of how your Personal Data is collected, used and kept confidential by GDT while respecting your right to use the Platform (“Platform”).

This Privacy Policy explains how we handle and secure your Personal Data that you provide to us through our Platform. By using our Platform, you agree to be bound by the terms of this Privacy Policy, which forms part of our Terms and Conditions. You are welcome to read these terms carefully to understand our views and behavior regarding your Personal Data and how we will treat it. If you do not want your personal data to be collected, used or disclosed in the manner specified in this Privacy Policy, please do not provide us with your personal data.

Application Registration Statement

You are required to register to be able to use the features available on our Platform Services.

By using the Application, you guarantee that the information you provide is accurate and correct. If the information you provide turns out to be incorrect, then we are not responsible for any consequences that may occur in connection with the provision and use of the incorrect information.

Purpose of Information Collection and Information Disclosure

The personally identifiable data you provide may be collected and used by GDT for the following purposes or in connection with the following purposes:

  • Carrying out obligations in connection with our provision of goods and/or services requested by you via our Platform;
  • use and disclose this information if necessary for complaints, inquiries, investigations or for purposes related to medical reviews, legal services and audits, including fraud and abuse detection;
  • To get feedback about our services
  • To conduct internal analysis, research, audits and training to improve our services offered to you.
  • To analyze Platform usage and consumption data to better understand your needs and/or concerns or to learn general patterns and usage trends
  • To contact you about marketing activities, events or press releases relating to products and services to which you have consented. You can unsubscribe at any time by sending an email notification to
  • Engage in any activities related to our internal compliance requirements, including those related to our internal rules, policies and procedures;
  • any filing or information required or requested by government, regulatory and/or legal authorities (including requests from authorities, regulators);
  • reviewing and monitoring electronic communications and personal accounts;
  • provide information that is not used to personally identify individuals (e.g. aggregate statistics relating to the use of services on the Platform);
  • Transfers to unaffiliated third parties including our third party service providers and agents as well as relevant governments and/or regulators, both in Indonesia and overseas, for the purposes stated above;
  • as reasonably required for the provision or agreement of third party services;
  • emergency contact information;
  • any other purposes required or authorized by law or incidental business purposes in connection with the foregoing.
Personal Data

Personal information is data about you from which you can be identified, and it will not be shared, disclosed or displayed except as stated in this Privacy Policy. The information in question is the following information:

  • Personal information
    Personal Information includes but is not limited to full name according to the valid identity card (KTP or Passport), gender, complete address, date of birth, telephone number, date of birth and the email address you provided when you registered yourself. first time on our Platform.
  • Personal Health Information
    Personal health information includes but is not limited to known health conditions, medications, allergies, vaccinations, medical history, health goals, prescriptions, reports and medical files uploaded by you from time to time on the Platform.
  • Business Information from Service Providers

    GDT will give preference regarding payment methods for payment to Payment Providers in connection with the Services provided. The payment provider in question is a third party that has access to the payment method. These third parties are bound by business contractual obligations regarding security and confidentiality.

    For the avoidance of doubt, the Personal Health Information we collect is information relating to your health and will not be considered a medical record.

    We also have the right to collect information when Users use the Application, including but not limited to: GPS coordinates (in the event that you activate this feature in connection with the use of the services we provide on the Platform, among other things for the purpose of identifying the delivery address when you purchase products on Platform, to get recommendations for Health facilities closest to your location and/or other things as relevant), Internet Protocol (IP) Address (if using a browser), operating system and browser type, image (in the case of you uploading a profile photo on the Platform and /or uploading photos that you make in connection with utilizing the services we provide on the Platform) and/or other relevant data in connection with providing services on the Platform. We may track some actions you take on the Platform, such as the content of searches you make on the Platform.

    To achieve the purposes stated above, your personal data may be disclosed to other GDT entities and to agents and service providers appointed to process data on our behalf.

    You agree that we may transfer your Personal Data from your existing user account with our partner platform to this Platform.

Collecting Aggregated Data and Cookies

Like many platforms, we use cookies to obtain aggregate data about platform interactions to identify trends and obtain statistics so we can improve our Platform. This allows us to provide services to our users and improve their online experience.

Data Retention

We retain your Personal Data for as long as necessary to fulfill the purposes for which we collected it, unless otherwise required by law.

Personal Data Regulation and Protection

GDT shall take necessary and appropriate steps to ensure the secure management of your Personal Data, including prevention of leakage, loss and damage. We must also exercise necessary and appropriate supervision over our employees who handle Personal Data or those whom GDT entrusts with its handling. GDT has established specific security measures for personal information separately in its internal regulations.

Changes to Our Privacy Policy

Applicable laws and our practices change from time to time. We will change our Privacy Policy from time to time. We strongly encourage you to read our privacy policy and keep you informed about our practices. Your continued use of our Services constitutes your acknowledgment and acceptance of changes to our Privacy Policy.

Applicable law

This Privacy Policy is regulated based on the laws of the Republic of Indonesia and you are required to comply with all applicable laws and regulations in the territory of the Republic of Indonesia.

Contact us

If Users have any questions regarding this Privacy Policy, Users can contact us by sending an email to

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